Frequently Asked Questions

Answers to some of your most common questions!


Do I need to organize my photos?

It is best to take a little time to do some basic organization. This makes your memories easier to find once we scan them. Without any organization, all of the photos will have the same name convention. For example: JPG 0001, JPG 0001, etc. If you do a bit of organization, your photos will be ready to find and share! For example:

• Grand Canyon 1982 0001, Grand Canyon 1982 0003

• 25th Wedding anniversary 0001, 25th Wedding anniversary 0002

• Spain 1971 0001, Spain 0002


How do you organize photos for scanning?

Although there are a number of ways to tackle organizing your photos, the most important thing to remember is not to complicate the process.  The more complex your organization, the greater the chance you will never start on the project!  A basic level of organization will get you started and there are some great ways to organize your photos once you have a digital copy.  Maybe you can even get someone in the family to volunteer to do this once they've been scanned and protected!  

To  get you started, we've created a simple reference tool  -   Click to download "How to organize photos for scanning"

We also work with Photo Organizers who can help make this task even easier!  See below!


How much time does it take?

TIt depends on the size of your project, but we can typically scan someone’s entire collection in a day.


What kind of scanners do you use?

We use a combination of scanners based on the image we are scanning.  "One size fits all" does not work in scanning as you may have stacks of photos in great condition and others that require different care or handling.  Our photos scanners are specifically designed to work with photos and to handle them in a way that does not bend or tug on each photo.  In situations where we have an extremely delicate photos, album or scrapbook pages, we will often employ the use of a flatbed scanner. 


What is the quality of the scans?

We scan all photos at 600dpi or archival quality. Dpi or “dots per inch” is the standard measure for quality of a scan. 300dpi is standard for the industry, but we scan at all photos at 600dpi which is considered archival quality. We scan slides at 3000 to 4000 dpi depending on the type of slide.


How soon can I get an appointment?

Contact us today and we will find the earliest day that works for your schedule!

855-SCAN-VAN (722-6826)