Frequently Asked Questions

Answers to some of your most common questions!

Do I need to organize my photos?

It is best to take a little time to do some basic organization. This makes your memories easier to find once we scan them. Without any organization, all of the photos will have the same name convention. For example: JPG 0001, JPG 0001, etc. If you do a bit of organization, your photos will be ready to find and share! For example:

• Grand Canyon 1982 0001, Grand Canyon 1982 0003

• 25th Wedding anniversary 0001, 25th Wedding anniversary 0002

• Spain 1971 0001, Spain 0002

How do you organize photos for scanning?

Although there are a number of ways to tackle organizing your photos, the most important thing to remember is not to complicate the process.  The more complex your organization, the greater the chance you will never start on the project!  A basic level of organization will get you started and there are some great ways to organize your photos once you have a digital copy.  Maybe you can even get someone in the family to volunteer to do this once they've been scanned and protected!  

To  get you started, we've created a simple reference tool  -   Click to download "How to organize photos for scanning"

We also work with Photo Organizers who can help make this task even easier!  See below!

How much time does it take?

TIt depends on the size of your project, but we can typically scan someone’s entire collection in a day.

What kind of scanners do you use?

We use a combination of scanners based on the image we are scanning.  "One size fits all" does not work in scanning as you may have stacks of photos in great condition and others that require different care or handling.  Our photos scanners are specifically designed to work with photos and to handle them in a way that does not bend or tug on each photo.  In situations where we have an extremely delicate photos, album or scrapbook pages, we will often employ the use of a flatbed scanner. 

What is the quality of the scans?

We scan all photos at 600dpi or archival quality. Dpi or “dots per inch” is the standard measure for quality of a scan. 300dpi is standard for the industry, but we scan at all photos at 600dpi which is considered archival quality. We scan slides at 3000 to 4000 dpi depending on the type of slide.

How soon can I get an appointment?

Contact us today and we will find the earliest day that works for your schedule!

855-SCAN-VAN (722-6826)


Privacy Policy

Privacy Policy


Protecting your private information is our priority. This Statement of Privacy applies to and Scangaroo LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Scangaroo LLC include and Scangaroo. The Scangaroo website is a Mobile Digitizing Services site. By using the Scangaroo website, you consent to the data practices described in this statement.


Collection of your Personal Information

In order to better provide you with products and services offered on our Site, Scangaroo may collect personally identifiable information, such as your:

 -First and Last Name

 -Mailing Address

-E-mail Address

 -Phone Number

Scangaroo may also collect anonymous demographic information, which is not unique to you, such as your:




 -Household Income

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.


Use of your Personal Information

Scangaroo collects and uses your personal information to operate its website(s) and deliver the services you have requested.


Scangaroo may also use your personally identifiable information to inform you of other products or services available from Scangaroo and its affiliates.


Sharing Information with Third Parties

Scangaroo does not sell, rent or lease its customer lists to third parties.


Scangaroo may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Scangaroo may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Scangaroo, and they are required to maintain the confidentiality of your information.


Scangaroo may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Scangaroo or the site; (b) protect and defend the rights or property of Scangaroo; and/or (c) act under exigent circumstances to protect the personal safety of users of Scangaroo, or the public.


Tracking User Behavior

Scangaroo may keep track of the websites and pages our users visit within Scangaroo, in order to determine what Scangaroo services are the most popular. This data is used to deliver customized content and advertising within Scangaroo to customers whose behavior indicates that they are interested in a particular subject area.


Automatically Collected Information

Information about your computer hardware and software may be automatically collected by Scangaroo. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Scangaroo website.



This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Children Under Thirteen

Scangaroo does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.


E-mail Communications

From time to time, Scangaroo may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Scangaroo or click on a link therein.


If you would like to stop receiving marketing or promotional communications via email from Scangaroo, you may opt out of such communications by clicking on the UNSUBSCRIBE.


Changes to this Statement

Scangaroo reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.


Contact Information

Scangaroo welcomes your questions or comments regarding this Statement of Privacy. If you believe that Scangaroo has not adhered to this Statement, please contact Scangaroo at:


Scangaroo LLC

321 W7th St, Unit 304

Kansas City, Missouri 64105

Email Address:

Telephone number:855-722-6826

Effective as of August 02, 2018